Contact Us

Contact Doxx Bet at doxxx.bet

This contact page explains how you can get in touch with the customer support team for the Doxx Bet version of the Doxx Bet service on doxxx.bet, and how your enquiry will be handled. It also provides key information about the operating companies, licensing and regulatory frameworks that may apply to your account, with a specific focus on visitors from the United Kingdom as at 2025.

Customer Support Channels

• Primary contact method: The main channel for general support, account-related questions and feedback is the secure contact form provided on this page. Please include a clear description of your request so that your enquiry can be correctly routed.
• Additional support tools: Where available on doxxx.bet, you may also use live chat or telephone support. Availability of these tools can vary by country, time of day and your logged-in status, and specific phone numbers or live-chat links may be provided directly within your player account rather than on this page.
• Service standards: The support team aims to acknowledge and respond to enquiries as quickly as reasonably possible and generally within one business day, although complex technical, legal or payments-related issues may require additional time for investigation.
• Language and identification: To allow the team to locate your account and respond accurately, you may be asked to confirm selected account details or security information. Never disclose your full password or full payment card details in any written communication.

Using the Contact Form Safely

• Required information: At minimum, you should provide a valid email address and a concise description of your question, request or complaint. Where relevant, include your username, the date and approximate time of any disputed transaction, and the game or event involved.
• Sensitive data: Do not include full payment card numbers, your full password or copies of identity documents in the free-text field. If verification documents are required, the support team will guide you to a secure upload tool within your account area on doxxx.bet, where available.
• Data processing: Information submitted through the contact form is processed for the purposes of answering your enquiry, fulfilling contractual obligations to you as a player and complying with applicable legal duties (for example, anti-money laundering and responsible gambling requirements). For further details, please consult the current Privacy Policy.
• Retention: Your communication, and any subsequent correspondence, may be retained for a period that is necessary to resolve your enquiry and to meet regulatory, anti-fraud and record-keeping obligations, in line with the policies of the relevant DOXXbet group entity.

Company and Registered Address Information

Services offered under the Doxx Bet presentation of Doxx Bet on doxxx.bet are operated within the DOXXbet group. Different legal entities may be responsible for different markets or product verticals. Based on the information available as at 2025, the following corporate details are relevant:

• DOXXbet s.r.o. (Slovakia): A private limited company associated with the Doxx Bet brand and historically focused on Central European markets, with a registered address at ul. K-L'-mentisa 10, 010 01 Žilina, Slovakia. This address also serves as the group's primary legal address.
• DOXXbet Ltd. (Malta): A company incorporated under the laws of Malta, with registered address at DOXXbet Ltd., 64/1, Agiton Building, St. Anthony Street, San Gwann, SGN1437, Malta. This entity is identified as holding international remote gaming licences issued by the Malta Gaming Authority (MGA).
• Group structure: Within the broader DOXXbet group, other associated brands, such as DOXXbet.sk, may focus on specific markets (for example, Central Europe). The precise allocation of responsibilities between DOXXbet s.r.o. and DOXXbet Ltd. can vary depending on the market and product and may be further described in the applicable Terms & Conditions.
• Contacting the companies: For regulatory or formal written correspondence, you may use the above addresses or any updated contact details specified in the Terms & Conditions or on the official doxxx.bet website. When writing, clearly mark your letter with the nature of your enquiry (for example, "Complaint", "Account query" or "Data protection request").

Licensing, Regulatory and UK-Specific Information

Online gambling services related to Doxx Bet may be provided under one or more licences, depending on your location and the specific product you use. As at 2025, the following information is relevant and should always be verified directly with the appropriate regulator:

• Malta Gaming Authority (MGA): Certain international operations of Doxx Bet are described as being conducted under remote gaming licences issued by the MGA, including licence numbers MGA/B2C/217/2012 and MGA/B2C/232/2012. You can verify the current status, authorised products and licence holder details by consulting the MGA licence register at https://mga.org.mt/licences/ and searching for "DOXXbet" or the licence numbers mentioned.
• United Kingdom (UKGC) status: Source information contains conflicting references regarding the existence of a specific UK Gambling Commission (UKGC) licence for Doxx Bet and a potential alternative dispute resolution (ADR) provider such as the Independent Betting Adjudication Service (IBAS). To avoid any doubt, visitors from the United Kingdom should check the official UKGC public register at https://gamblingcommission.gov.uk/public-register/ to confirm whether Doxx Bet, DOXXbet s.r.o., DOXXbet Ltd. or any related trading name associated with doxxx.bet holds a valid licence for remote gambling in Great Britain.
• If no UKGC licence is listed: If you cannot locate a relevant UKGC licence covering Doxx Bet or any associated Doxx Bet entity on the UKGC public register, you should not assume that the services you access via doxxx.bet are licensed for gambling in Great Britain. The regulatory protections offered by the UKGC may then not apply in the same way as they do for operators holding a current UKGC licence.
• Regulatory changes: Licensing, permitted products and responsible gambling frameworks can change over time. Information provided here reflects the position as understood in 2025 and is for general guidance only. In any conflict between this page and official regulatory records or the current Terms & Conditions, the latter sources prevail.

Making a Complaint or Raising a Dispute

1. Step 1 - Contact customer support: If you wish to submit a complaint or dispute (for example, concerning game outcomes, settlement of bets, bonuses or account closures), describe the issue in detail using the contact form on this page. Include your username, the date and time of the incident, the game or event in question and any relevant screenshots or reference numbers (where the platform provides a secure upload method).
2. Step 2 - Internal review: Once your complaint has been received, it will normally be acknowledged within a reasonable timeframe, generally within one business day. The operator will then investigate the matter and provide a reasoned response based on the game records, transaction logs and applicable rules or Terms & Conditions. Complex disputes may require additional time; you will be informed if further investigation is needed.
3. Step 3 - Escalation options: If, after the internal complaints procedure has been completed, you remain dissatisfied with the outcome, any further escalation will depend on the regulatory framework applicable to your account:
   • If you are playing under a valid UKGC licence (as confirmed in the UKGC public register), details of the authorised alternative dispute resolution (ADR) provider - for example, IBAS - will be set out in the operator's Terms & Conditions and may also be available on the UKGC register. You should follow the specific ADR steps provided there.
   • If your account is operated under an MGA licence or another non-UK regulator, the relevant complaints and dispute escalation procedures will be determined by that regulator's rules. For MGA-licensed activity, players may be entitled to escalate unresolved disputes directly to the MGA using the forms and channels described on the MGA website.
4. Step 4 - Record keeping: Keep copies of all correspondence, transaction IDs and screenshots relating to your complaint. These may be required if your case is reviewed by an external regulator, ADR body or court.

Important: This section summarises general dispute-handling principles and does not replace the detailed complaints procedure stated in the current Terms & Conditions, which you should always consult for authoritative guidance.

Data Protection and Privacy Enquiries

• Controller and group entities: Depending on your location and the specific product used, your personal data may be controlled and/or processed by DOXXbet s.r.o., DOXXbet Ltd. or another entity within the DOXXbet group associated with doxxx.bet. The relevant controller and its contact details are normally specified in the Privacy Policy.
• Exercise of rights: If you wish to exercise your data protection rights (for example, access, rectification, restriction or deletion, where applicable), you may initiate the request via the contact form on this page. Clearly indicate that your enquiry relates to data protection or privacy and specify the nature of your request so that it can be routed appropriately.
• Verification and response: To protect your account and personal data, the operator may need to verify your identity before processing your request. Subject to applicable laws and any extensions permitted in complex cases, responses will be provided within a reasonable period, as described in the Privacy Policy.
• Further information: Full details of how your data is used, the legal bases relied upon, categories of recipients, cross-border transfers and retention periods are provided in the current Privacy Policy. In the event of any inconsistency, the Privacy Policy prevails over this summary.

Responsible Gambling and Player Protection

• Minimum age: Gambling services associated with Doxx Bet on doxxx.bet are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction (18+ in the United Kingdom). You must not attempt to open an account or place bets if you are underage.
• Responsible gaming tools: Where supported by the platform and applicable law, players may have access to tools such as deposit limits, loss limits, session reminders, time-outs or self-exclusion. For details of all available tools and how to use them, please refer to the Responsible Gaming section and the Terms & Conditions.
• Requesting help: If you are concerned about your gambling or that of someone close to you, you can contact the support team via this page to ask about self-exclusion or other protective measures. The team can explain what options are available on your account and how they interact with any regulatory requirements that may apply.
• Independent support: In addition to operator tools, players in the UK and other countries can seek confidential help from independent organisations specialising in problem gambling support and counselling, as referenced in the Responsible Gaming information on doxxx.bet.

Warning: Gambling involves financial risk and can be addictive. Only gamble with money you can afford to lose, and always play responsibly.

Important Legal and Regulatory Notices

• Informational nature of this page: This contact page is provided solely for information and convenience. It does not constitute legal advice, does not modify the contractual relationship between you and the operator and does not override the Terms & Conditions or official regulatory records.
• Priority of official documents: In the event of any discrepancy between this page and (i) the current Terms & Conditions, (ii) the Privacy Policy, or (iii) the information published on the websites of the relevant regulators (including the MGA and UKGC), those official documents and records shall prevail.
• Jurisdictional restrictions: Access to products and services on doxxx.bet may be restricted or prohibited in certain jurisdictions, including, where applicable, Great Britain if no valid UKGC licence is held for the relevant services. It is your responsibility to ensure that you comply with all laws applicable to you before registering or placing any bets.
• Accuracy as at 2025: The information on this page reflects the status of the Doxx Bet presentation of Doxx Bet and the associated regulatory context as understood in 2025. The operator may update its contact details, corporate structure, licensing arrangements or policies at any time; you should regularly check doxxx.bet and the relevant regulator's website for the latest information.